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Besides highlights on the needs for quantifying returns on digital investments, it will specifically allow you to link between organisational internal capabilities and the readiness to implement digital transformation programmes, both regarding internal process management and product/service distribution. This event will also be extremely crucial for you to inspire the next digital strategies based on your customer segments, market readiness, vendor integration and standing out from competition. useful referenceCourse Overview: Despite the increasingly intense adoption of digital technologies and the power of digitalisation to transform business processes, customer satisfactions and business models, many banks, insurance, reinsurance, investment management companies are still facing numerous challenges unique to financial industry. The primary challenge with financial institutions is, how can financial institutions innovate and digitalise internal legacy systems in order to achieve processes with increased efficiency and agility to adapt with market changes, as well as improved clients’ satisfaction? Additionally, in order to stand out from competition, digital transformation professionals face questions including how to predict ever-changing customers’ expectation and technology advancement; cater appropriate digital products for different customer segments’ demands; deliver services for the unbanked segments; offer differentiated value-added services for customers beyond prices; improving customers’ adoption of digitalised distribution networks; monitoring and assessing returns on digital investments through specific KPI measurement metrics. Course Format: This course will be held in a highly interactive workshop format with Role Simulation Exercises based on real world examples. Places are limited to ensure all participants gain maximum insight into world class strategic thinking. Pre-Course: A Pre-Course Questionnaire will be sent to you prior to the workshop. The Trainer will customize the training to suit your specific needs. Certificate: Upon completion of the course, you will receive a Certificate of Attendance bearing the signatures of both the Trainer and the Course Organizer.
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